Location inquiries

Location inquiries lets customers send a message directly to a specific store location from a contact form on your store locator map. This is a paid feature on eligible plans.

The page has two views, switchable from the dropdown next to the page title: Locations (turn the contact form on or off per location) and Inquiries (see the messages you've received).

Enabling the contact form

1. Go to Apps > Store Locator > Location inquiries.
2. Use the toggle in the top right to enable the feature globally.
3. In the Locations view, enable or disable the form for individual locations. Select multiple rows to bulk enable or disable them.
4. Click Save in the save bar to apply your changes, or Discard to cancel them.

Locations with the form enabled show a contact link on their map pin card.

Setting a fallback email

Click Set fallback email to choose an inbox for locations that don't have their own contact email set.

INFO

Inquiries are sent to the first available address in this order:

• The location's own contact email.
• Your fallback email, if you've set one.
• Your shop's account email, if neither of the above is set.

Setting a location's own contact email

1. Go to Apps > Store Locator > Locations.
2. Click any row in the locations table to open that location's edit page.
3. Change the location's email.
4. Click Save.

Viewing inquiries

1. Go to Apps > Store Locator > Location inquiries.
2. Click the view dropdown next to the page title (it shows Locations by default).
3. Select Inquiries.
4. Browse the table, which lists customer name, email, subject, location, recipient email, and date received for every message you've gotten.
5. Click any row to open the full message.
6. Click a location's name to jump to that location's edit page.

Customer experience

Here's what the customer goes through, from finding a location to hearing back from you:

1. While browsing your store locator map, they find a location with the contact form enabled and click its contact link, from either the map pin card or the location's detail view.
2. A contact form opens, asking for their first name, last name (optional), email, subject, and message.
3. They fill it in and submit it.
4. They immediately get a confirmation email letting them know their message was sent.
5. Your team gets a notification email at the resolved recipient address, with reply-to set to the customer's email.
6. From that point on, everything happens over email. Replying to the notification goes straight to the customer, so there's no need to come back to Store Locator to continue the conversation.